About Us : General Information

The foregoing information is provided as a service to you and is not intended as legal advice. Any questions you have regarding your legal rights should be directed to your attorney or legal advisor.

You are most likely here because you received a letter in the mail and are looking for additional information. Please use the buttons to the left and top to navigate through our website, so that we can assist you in an expedient manner.

Advanced Recovery Services (ARS) is a collection agency specializing in the collection of medical accounts receivable. ARS is staffed with professional Account Representatives, whose job is to work with the patients and/or person who is financially responsible for the cost of the medical service, to appropriately resolve any outstanding balance.

We are members of the ACA (American Collectors Association), and NHCA (National Healthcare Collectors Association), and abide by the ethical and professional standards and guidelines as set forth by these organizations, as well as the Fair Debt Collection Practices Act.

Insurance policies, managed care contracts, regulatory coverage and rates, and government entitlement programs are very complex, and all affect the patient's financial responsibility. Our staff has been trained on how to help you navigate through these situations, and resolve the outstanding balance.

Collections
Let me introduce ourselves. We are Advanced Recovery Services, a full service collection agency that has been in business since 1992. We are located in Terre Haute, Indiana. We can provide you with a multitude of services for your bad debt needs.

Employees
We have a very experienced staff of collectors and support personnel which assists in all aspects of our collection activities. All of our collectors are certified with the American Collectors Association as being qualified in collection techniques and familiar with federal laws governing our practice. We know and understand the importance of putting forth the best effort in collecting third party accounts and maintaining our client's image.

Technology
Our agency uses the latest technology in software and hardware. The top collection module in the country, Flexible Automated Collection Software (FACS) produced by Ontario Corporation located in Muncie, Indiana, is the product we use to collect our accounts. It offers us the ability to design a "program" that is suited to your specific needs. We also utilize a predictive/power dialer to assist us in contacting the accounts that are placed with our agency. I am confident that we have the capability to manage your accounts receivable in an effective manner to return the most money back to you.

Expectations
We want to meet your expectations, therefore we need to know what those are prior to collection activity. Some expectations are difficult to determine, but if an understanding is present, then we will strive to meet and exceed those expectations.

Process
As each client has specific needs, there are also certain procedures, mandated by federal laws (FDCPA), which we must adhere to. Initially a letter will go to the debtor describing their rights and explaining the origin of the debt. They have a right to dispute the debt within 30 days, at which time we may ask for additional information to validate the debt. After the initial 30 day timeframe, we will commence telephone attempts in an effort to establish suitable payment arrangements.

Value Added Services

• Report debt to credit bureau
• Customized reports
• Electronic file transfer ability
• Maintain client's positive image
• Ability to process "legals" in our own name
• Forward all court costs
• Access to large local databases
• Subsidiary of Union Hospital